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Frequently Asked Questions

Feeling a bit bamboozled about our concept and how things work? Don't sweat it—we've got you sorted. Read on below for our FAQ, or contact us via email at bonjour@weareconvie.com or via our contact form if you don't see the answer you're looking for.

FAQ

How much does the membership cost?

Nothing! Your Convié membership is FREE, really! Instead, we'd like for you to 'pay' with your participation and engagement in the community.

What do you do with the data that you collect in the membership questionnaire?

We realise that we may ask a lot of questions when you are first getting set up in the community, but NONE of this info is shared with external/third parties, ever. This information is helpful for us to learn a little bit about who you are and what your interests in beauty are (i.e. skincare versus makeup, skincare needs/concerns, etc.) so that we can match you to the right Co-Creation Cohort.

Is Convié a clean brand?

Yes! Not only do we follow the strict European Cosmetic Regulation, we take it a step further and have chosen to ban all the known and suspected harmful ingredients, including petroleum derivatives and mineral oils (paraffin, microcristallina wax, synthetic wax, cera microcristalina), endocrine disruptors and carcinogens (phenoxyethanol, parabens, phthalates, BHT, Aluminium, MIT, SAS, PEG), Silicones, OGM, Pesticides, Talc… We focus on the power of naturally derived ingredients and formulate all of our products with at least 90% natural ingredients, working in close collaboration with the finest labs across France and Italy to deliver the highest quality result. We will never launch a product that we wouldn't use ourselves and strive to offer the best in quality and efficacy, without compromising on our rigorous product standards.

How does the co-creation process work?

Step 1: Complete the co-creation questionnaire found in your account dashboard
Step 2: We will notify you if you have been selected to participate in a cohort
Step 3: You will receive product samples which contain instructions for how to access a feedback survey
Step 4: The fun part! Use and test the samples that you receive for as much or as little time is required
Step 5: Complete the feedback survey and any follow up prompts that we send your way

How much time will I have to dedicate if I'm selected for a co-creation cohort?

Our goal is to minimise any interruptions to your typical lifestyle and workload, we're conscious of that fact that you all have full plates between your careers, families, friends, etc. That being said, if you are selected to co-create, we will ask you to take the time to properly test and use the product samples you receive, share your feedback with us, and complete the follow up tasks as required. Generally, we hope that this won't take you more than a few hours in total, however the more you put into it, the more you will get back, so it's worth giving it your all where you can!

Why do I have to create an account in order to become a member?

We ask this to ensure that you have the best and most personalised experience in our community as possible. When you create an account, this allows us to reward you with points for your efforts, which can eventually be converted into store credit to redeem free products, prizes, and other exclusive treats.

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